Saturday, September 26th, 2020
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ICO Transition to Village of Indiantown

The Village of Indiantown is in the process of purchasing Indiantown Company and present plans are for this transaction to close on or before September 30th. 

In order to provide for an orderly and seamless transition of water, wastewater and billing services to the Village, we are making some changes to how you pay your bill.

THERE ARE TWO PHASES TO THIS PROCESS.

The first phase was implemented on September 1, 2020. See below for Phase 1 changes.

The second phase will be implemented on October 1, 2020.  See below for Phase 2 changes. You will also receive a mailing very soon concerning Phase 2 changes.

NOTE: ONLINE PAYMENT PORTAL AND ACCOUNT ACCESS WILL NO LONGER BE AVAILABLE AT THIS WEBSITE AS OF SEPTEMBER 26, 2020. To make an online payment after 9/26/20, you will need to set up an online account with the Village of Indiantown: www.indiantownfl.gov

Please remember we are here to answer any questions at 597-2121.


PHASE 1 Instructions for Invoice Payment

The changes below go into effect on your September 1, 2020 invoice.

If you have a combined invoice for internet and telephone:

  • If you presently receive a combined invoice for internet, telephone (TELECOM) and water and wastewater (UTILITY) services, we will be separating it into two invoices.  You will receive an invoice from Indiantown Company for your UTILITY services and a separate invoice from ITS Fiber for your TELECOM related services
  • You will need to send a separate payment for each of these invoices made payable to the respective Company.
  • If you presently have an online account (E-Care) and you normally receive a combined UTILITY and TELECOM services invoice:
    • You will need to set up a new online account for your UTILITY services with Indiantown Company. 
    • Your current online account (E-Care) will remain as is for your TELECOM services.

If you have water service invoice only (no combined bill with telephone):

  • You will pay your bill as usual to Indiantown company. 
  • Please note: if you normally pay online, you will only be able to access paying through this website until September 26, 2020.

If you use autopay:

  • Your automatic payments will not be affected at this time

If you use bill pay services though your bank:

  • You will need to contact your bank and make sure you have “Indiantown Company” set up as the payee for your UTILITY invoice.
  • And you are an ITS Fiber customer, you should already have ITS Fiber set up as the payee for your TELECOM invoice.

For cash or check payments:

  • You may still pay in cash or check for UTILITY services at the ITS Fiber/Indiantown Company Service Center at 15931 SW Warfield Blvd. or by check using the drop box located at 15925 SW Warfield Blvd. When the Village of Indiantown fully takes over, they will notify you of any change in invoice payment locations or methods.

Security Deposits:

  • If you currently have a deposit on file with Indiantown Company for your UTILITY services, the deposit will be transferred over to your new account with the Village of Indiantown.

Click here for Phase 1 illustrated instructions in English

Haga clic aquí para obtener instrucciones ilustradas Phase 1 en español

 


PHASE 2 Instructions for Invoice Payment

The changes below go into effect on October 1, 2020 invoice. 

Additional updates may occur, so continue to check here at the website.

Who do I make the October 1 invoice payment to?

  • You will need to MAKE THE PAYMENT TO THE VILLAGE OF INDIANTOWN.

  • Your October 1, 2020 invoice will be mailed from the Village of Indiantown.

For online payments:

  • You will need to set up a new online account for your UTILITY services with the Village of Indiantown at their website: www.indiantownfl.gov
    Please Note: As of September 26, 2020, the E-Care online portal will no longer be available here at the Indiantown Company website for you to make UTILITY (water/wastewater) payments.
  • To make an online ACH payment: You will need to set up a new ACH payment with the Village of Indiantown. Please visit their website, www.indiantownfl.gov or call the phone number below.
  • To make a payment by credit or debit card: You will need to make your payment to the Village of Indiantown. Please visit their website, www.indiantownfl.gov or call the phone number below.

For cash or check payments:

  • You may still pay in cash or check for UTILITY services at the Indiantown Company Service Center at 15931 SW Warfield Blvd. until further notice or by check using the drop box located at 15925 SW Warfield Blvd.

 If you use autopay (automatic debit):

  • Your current automatic payment (debit) will be canceled with Indiantown Company. You will need to set up a new automatic payment with the Village of Indiantown. Please visit their website, www.indiantownfl.gov or call 772-597-2121.

If you use bill pay services though your bank:

  • You will need to contact your bank and make sure you have “Village of Indiantown” set up as the payee for your UTILITY invoice. You will also need to change the payment address to one noted on your Village of Indiantown invoice.

Security Deposits:

  • If you currently have a security deposit on file with Indiantown Company for your UTILITY services, the deposit will be transferred over to your new account with the Village of Indiantown.

Contact Us

Physical Location
15851 SW Farm Rd
Indiantown, FL 34956
Tel: 772-597-2121

Bill Pay Office
ITS Fiber Customer Service + Sales Office
15931 SW Warfield Blvd (Next to Little Caesar's Pizza)
Indiantown, FL 34956

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